This Privacy Policy explains how the CleanDong application collects, uses, stores, protects, and shares user data. By using the CleanDong application, users are deemed to have read and understood this Privacy Policy.

1. About the Application

CleanDong is a laundry management application designed to support laundry business operations, including customer records, laundry orders, laundry services or packages, transactions, payment status, order status, delivery, vouchers, and other operational needs of laundry outlets.

2. Data We Collect

The data that may be collected through the CleanDong application includes:

• User account data: name, email address, phone number, username, role or access rights, related outlet/branch, and authentication data required for login.
• Laundry customer data: customer name, phone number, address, service notes, and other information required to process laundry orders.
• Transaction and order data: laundry order details, service type, package, laundry items, item weight or quantity, price, discount, voucher, payment status, order status, order date, completion date, and transaction history.
• Location data: if delivery or address features are used, the application may process addresses or location coordinates provided by users to support pickup or delivery services.
• Device and technical data: IP address, activity logs, device information, crash logs, and diagnostic data for security, system maintenance, and service improvement.
• Device connection data: if users use the Bluetooth printer feature, the application may access nearby Bluetooth device information to connect the application with a printer. This data is used only for printing laundry receipts or invoices.

3. How We Use Data

The collected data is used to:

• create and manage user accounts;
• operate the main features of the laundry application;
• record and manage orders, payments, vouchers, and transaction status;
• manage customer data, outlets, employees, services, packages, and laundry products;
• display address or delivery location information when the delivery feature is used;
• print receipts or invoices through connected printers;
• share order information or receipts when users choose to use sharing features;
• maintain system security and prevent misuse of the service;
• fix bugs, analyze errors, and improve application performance;
• comply with applicable legal obligations when required.

4. Data Sharing with Third Parties

We do not sell users' personal data to third parties. Data may only be shared under the following circumstances:

• With internal outlet or branch users: data may be accessed by owners, admins, or laundry employees according to their respective access rights.
• With technical service providers: such as server hosting services, databases, storage services, map/geolocation services, analytics, crash reporting, or other technical services that help the application operate.
• With other applications based on user action: for example, when users choose to share receipts or order information through WhatsApp, email, or other applications selected by the user.
• For legal obligations: when required by applicable laws, legal processes, or official requests from authorized parties.

5. Data Security

We make reasonable efforts to protect user data through measures such as account authentication, role-based access control, server security, and data transmission through secure connections using HTTPS.

However, no electronic system is completely free from risk. Users are also responsible for maintaining the confidentiality of their account, password, and the device used to access the application.

6. Data Storage and Retention

Data will be stored as long as necessary to provide CleanDong services, run laundry operations, fulfill administrative obligations, resolve disputes, maintain security, or comply with applicable legal obligations.

Certain transaction data may be retained longer if required for reports, internal audits, financial records, or legitimate legal purposes.

7. Account and Data Deletion

Users may request account deletion or personal data deletion through the account deletion request page or by contacting us using the contact information listed in the "Contact Us" section.

Account deletion requests can be submitted through: https://api.cleandong.com/delete-account/

After a request is received, we will process the request according to the applicable procedure. Some data may still be retained when necessary for legal obligations, security, fraud prevention, transaction records, or legitimate business purposes.

8. User Rights

Users may request access, correction, update, or deletion of personal data related to them, to the extent possible and in accordance with applicable laws and regulations.

9. Application Permissions

CleanDong may request certain device permissions to run specific features, such as internet access, location access for delivery features, and Bluetooth or nearby device access for printer connections. These permissions are used only to support the relevant application features.

10. Children

CleanDong is not intended for children. This application is intended for users who operate or support laundry business operations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be displayed on this page by updating the latest revision date. Users are encouraged to review this page periodically.

12. Contact Us

If users have any questions, data access requests, data correction requests, or data deletion requests, users may contact:

Developer: Clean Dong
Email: support@cleandong.com
Website: https://api.cleandong.com/privacy-policy/